Lynton and Barnstaple Railway Privacy Policy

This Privacy Policy explains how the Lynton & Barnstaple Railway uses personal information we collect and how you can limit our use of that personal data. The Lynton & Barnstaple Railway is committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Statement.

How information is obtained

We obtain certain information about you either indirectly or via website technology that collects information to evaluate our site and also ensure that our site and services are operating appropriately.

If at any time you "login" to our site you will be asked to provide information that relates to, and can identify you. This could include your name, address, telephone number and/or email.

What we collect

If you are not logged in all we will know about you is your IP address as this appears in our logs.

If you purchase an item from our online shop or sign up to become a Trust Member we will collect the following information:

• Your name
• Your contact information including telephone number, postal and email addresses
• Your demographic information such as postcode
• Other information relevant to your purchase or membership of the Lynton & Barnstaple Railway Trust as required
• If you log on to the Trust or staff areas we will of course know your name and if you are an L&B Trust member, your Membership Number.

What we do with the information we gather

We require this information for the following reasons:

• Dispatch of goods
• Internal record keeping.
• From time to time, we may use the information you provide to contact you for purposes connected with the railway. This may be by email, phone, or post, from the Trust, its officers or approved Area Groups.
• We may also use information provided to customise the website according to users wishes or interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this will prevent you from taking full advantage of our website.

Links to other websites

Our website contains links to other websites of interest. However, when you use these links to leave our site, we no longer have any control over the linked website and consequently we cannot be responsible for your protection and privacy whilst visiting linked websites. In addition such sites are not covered by this privacy statement. Our recommendation is that you exercise caution and read the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission and are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee might be payable. If you would like a copy of the information held on you, please email webmaster@lynton-rail.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at the above address and we will undertake to correct any information found to be incorrect.

If you believe we are not adhering to this Policy, please notify us by email at webmaster@lynton-rail.co.uk and we will try to resolve the problem promptly.

Changes to this Policy

The Lynton & Barnstaple Railway may change this policy from time to time by updating this page. You should regularly check this page to ensure that you are aware of and are satisfied with any changes. This policy is effective from 1st January 2019.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Lynton and Barnstaple Railway. References to "our Website" or "the Website" are to lyntonandbarnstaplerailway.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Lynton and Barnstaple Railway
Woody Bay Station, Martinhoe Cross, Parracombe, Devon
EX31 4RA

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.